Shipping & Returns Policy

GREEN ESSENCE CANDLES  quality checks all products before sending them out to their new homes.  All products are lovingly handmade and I aim to get these sent out as quickly as possible.

​Shipping:

All orders are sent via Royal Mail 2nd Class service, which they estimate to deliver within 2-3 working days. However, I kindly ask that you allow 5 working days when waiting for your beautiful products to arrive. If you feel you should have received your order and haven’t yet, please click here to contact me and I will happily track the status of your parcel for you.

​Returns:

I hope you love my products, but in the unlikely event that you are unhappy with any of your GREEN ESSENCE products, I will be happy to refund the cost of that item. This is on the basis that the goods are returned within 28 days and that they are returned in perfect condition. Please note that I will only cover the shipping costs of any items which were received faulty or damaged.

​Lost or Damaged items:

All orders are packaged with care and well protected. However, items occasionally can become damaged or lost in transit, which unfortunately is out of my control. In the unlikely event that your item does arrive with you damaged, please contact me as soon as possible so that I can arrange for a replacement to be sent to you. If the item is out of stock, a refund will be issued.

​For all enquiries please complete the contact form or email me here.